not sure if it is still this way but it use to be that you have to be OVER 18 as in having turned 19 before it would let you promote your account. And it was based on the age you had originally established when registering the console. So even if you are
an adult. If you registered the console for your 10 year old son in mind then you have 9 years from that date to wait. However I hear there maybe away around that now through 1 800 4myxbox
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.