updating my account to adult

Ok, but this is really getting irritating, i have tried to update my acount to an adult and it has never worked at all in one way. I even change my age on my microsoft account and it still doesnt work or pop up. i need help reall bad cause its getting irrating. i Have to have to accounts to do anything now even though i only need one, i have tried everything and it doesnt wokr one bit. What do i do ?

 

Question Info


Last updated July 5, 2018 Views 10 Applies to:
Answer

Hello Dalon,

Your Xbox Live profile calculates the age based on the date of birth you provided when you first created the account. Once the profile, according to that date, reaches 18 years, the account can be promoted to an adult account, but not before then - not even by changing the date of birth on the Microsoft Account, which has no effect on the age of the Xbox Live profile.

This may be frustrating but I hope this clarifies the situation.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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