Update problems

Hey all I have a current model 250GB Xbox Kinect system. I turned it on today for the first time in a month or so, and it told me it needed a system update, so I let it go off to do it.

It downloaded and extracted the update ok but came up with the error code "396B-397F-A080-1200-D000-0034" and told me the update had failed. I tried to update a number of times with the same result and same error code.

Not to be outdone I headed off to the xbox support site and have tried everything suggested there including clearing the cache, reinserting the hard drive, and checking my network. As a last ditch effort I downloaded the USB installation file from the support site (SystemUpdate_14719_USB ), unzipped it onto a FAT32 formatted USB drive and updated my xbox as per the instructions on the support site.

Since doing the USB update I get the following message "A system update is required to sign in to Xbox LIVE, but the update is currently unavailable. If the problem persists, visit www.xbox.com/support".

My xbox now cant update or connect to live. looking at my system information it shows D:2.0.1.14719.0 K:2.0.1479.0, which are the same numbers as in the downloaded USB update file, so I assume the system has updated but something is still wrong. The Xbox support site isn't giving me any further help.

Anyone at all have any ideas or advice that may help to resolve my problem?

Cheers!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

It may help to contact Xbox support at 1-800-4MY-XBOX and give them the error code. I was going to recommenf that you clear system cache but it seems that you all ready have. IF you contact Xox support they might be able to assist you further in this issue.

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dmoore251 is right you should call xbox support at 1-800-4my-xbox and give them the error code

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Thanks for the responses and suggestions, it is appreciated. I should add that I'm in Australia so I don't think that number will work for me. I've looked and can't find a number for Australian support. :(

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Hey Frootbat181, Here's the number for Xbox Support for Australia

Hours of operation:      

7.00am to 9.00pm - Monday to Friday

9.00am to 5.00pm - Saturday and Sunday

Xbox or Games for Windows Support          

(02) 8031-8186 (if you are in Sydney) or 1 (800) 555 741

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Thanks rckstrdude trying them now, cheers!

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Ok, rung up support on the number rckstrdude gave me, and talked to support who were very helpful.

Apparently my console needs to go back for repair, luckily it's still under warranty.

Have downloaded my return label and will send it back on Monday.

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Glad to hear you were able to get to the bottom of this, Fr00tbat! Let us know if you have any further questions.  :)

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