Update issue or acct. issue?

     Ok, I tried to update.  Two times it failed. After a bit I tried again and it said complete.  Now I can't sign in to live or recover gamertag.  I can sign in here though and my live address still works as well.  So what's the problem?  

 

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Last updated July 4, 2018 Views 0 Applies to:

What happens when you try and sign in or recover your gamertag, specifically? Is there an error code shown onscreen?

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If I let it it will just stay in the sign in window.  the error code window pops up right before the sign in window apears for just a split second then goes away.    When I try to recover gamertag it says that sign in isn't available, witch means the acct. isn't valid right?  But all the info is still there when I sign in to this website from a PC. And I also checked the email acct. and it works as well.     My live profile has apparently disappeared from my 360 entirely after I tried to recover my gamertag.   Is there a limit on a silver acct. or something?    No other error codes or anything.  

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That message doesn't necessarily mean the account isn't valid. Here, perhaps you can try changing the password, to see if that allows you to recover the account without issue afterward.

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