Update failure

So i haven't used my xbox in a while so i go to use it and i have an update. No big deal right? But when i go to update it I am told that it can't download it at it gives me the error code

 3F45 3F4B 1380 0702 C000 0099

and www.xbox.com/support has nothing about this error code. But after reading some of the forum comments i read to try testing the connection and then doing the update, so i do that. But then i get this error code

3F45 3F4B A080 0F00 8007 2AF9

yet again, www.xbox.com/support has no response to this error code. What do i do?


Question Info

Last updated July 4, 2018 Views 5 Applies to:

Hi there damusicpirate.





1. Here is an explanation for the first error code that you have given:


"This error occurs if your console has been tampered with or modified. Your console has been banned from Xbox LIVE and can no longer connect to Xbox LIVE, install software updates or play new games that require a console software update. Learn about Xbox LIVE console bans.

Physically disconnect your network cable or remove your Xbox 360 Wireless Network Adaptor from the console.

You can use the following steps to turn off the automatic sign-in so that you can play games offline. To turn off auto sign-in:

1.Restart your console.

2.Select No if you are prompted to update your console software.

3.Press the Guide button on your controller.

4.Go to Settings and then select Profile.

5.Select Sign-in Preferences.

6.Set Profile Auto Sign-in to "Off".

7.Press B on your controller to return to the Xbox Dashboard.

Your console can now play your existing games offline. Any future attempts to sign in to Xbox LIVE or update your console software will result in an error."




2. Here is an explanation for the second error code:


"The update could not be downloaded from Xbox LIVE. Try the following:

1.Try installing the update again.

2.If you’re having problems connecting or staying connected to Xbox LIVE, see Xbox LIVE connection problems.

Note You can also update your console software by copying the update to a USB flash drive or a disc and then applying it to the console. See Troubleshoot console software update problems."




If you want to see these in full, please visit this page: support.xbox.com/.../software-update-errors

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