Update failed


Recently i've come back to Xbox, it's been about two months since I last played. When I attempted to login to Xbox live I was given an update that somehow failed.

The status code was:

396B 0000 0080 0200 8015 1909

When I tried testing connection it seemed Xbox Live was not connecting but after following the troubleshoot steps and restarting the modem, it was the internet connection that became the problem. This is very frustrating as I can't get online and it has never occurred before. I've even done everything at xbox.com/support yet it hasn't helped.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey TsC! Have you read our sticky about update issues? (forums.xbox.com/.../153327.aspx) If we could have you try the steps to clear your system cache? Try reinserting the storage device once you've determined it has enough memory? Let us know if any of these steps help! :)

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