Update Failed

Hello,

Just bought the XBOX and already running 2.0.14719.0, but when I try to sign in on Live an Update Failed Appear. On the test network the wizard stop at the last step, the XBOX Live test with "LIVE Connection error".

I have no firewall and the console is connected directly to the ADSL Router

W:0000-000B

X:0000-F001

Y:20A8-4840

Z:0000-0000

ID FFFF-FFFF

L:8015 -192A

Q:8007 - 0435

T: Wired

A:192.168.1.100/255.255.255.0

G:192.168.1.1

D:200.175.5.139/200.175.89.139

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

What Country/State/Province do you live in: Brazil

Modem brand & model number: Linksys

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter: No wireless connection

Things you have tried: I have followed everything on the site, and It still won't work, including removing HD and cache

Is UPnP Enabled? Yes!

Do you have a NAT error? If so, what is your NAT: No NAT error

Any Error Codes you encounter: No error code

Who is your ISP(Internet Service Provider): GVT

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Hi NewMrJoJo! It sounds like you are able to access the Dashboard though, correct? If so, you can try uninstalling the update and reinstalling it - that will likely solve your issue. :)

To do this, perform these steps:

  1. On your console, go to Settings hub, and then select System.
  2. Select Storage.
  3. On your controller, press the following button sequence:
    1. Press the left bumper.
    2. Press the right bumper.
    3. Press the X button.
    4. Press the left bumper.
    5. Press the right bumper.
    6. Press the X button.
  4. When prompted, select Yes.
  5. After the console restarts, sign in using an Xbox LIVE gamertag, and download the update again.

 


Let us know if this helps! :) 

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Thats right! Just made these steps and I can now connect to Live!

Thnak you!

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