Update Failed. Can't download the update. Status Code:397F - 0000 - 0080 - 0300 - 8007 - 2F7C

I play medal of honor / cod mw3 regularly by connecting to the internet through a bridged connection on either my laptop or like now to my desktop PC.

I connect xbox360 wired to PC or Laptop.  The laptop or PC is then wireless connected to internet thru  BT Openzone / BT Fon / BT Hotspots.  

Admittedly this provides a strict or moderate NAT but it's worked fine for weeks.  This set-up also works even without entering any BT log in details/ (username and password provided when subscribing to become a BT broadband Internet user)

I do not have broadband dsl - only connection is wireless.

Came to play COD MW3 last friday for the first time in a while.  I normally just play Call of Duty Medal of Honour.  Screen message prompted that system update was required before connection to Xbox Live could take place - refusal of this update would prevent connection to Xbox Live.

Attempted to download the suggested update but each and every time regardless if I attempt it via my PC/Xbox or Laptop/Xbox - I get the same error message.

Update Failed.  Can't download the update. Status Code: 397F - 0000 - 0080 - 0300 - 8007 - 2F7C

It then rather frustratingly suggests that I check my xbox live connection - stupid considering it was the 'insistence' of this download that prevented me from connecting to xbox live in the first place.

What you've tried:

I have tried downloading the updates to PC as zip files, then unzipped before copying onto either a pen drive or DVD system updates.  

Neither of these work as forms of updating as the console doesn't seem to see either of these once I restart the console and try to update.  

Pen drive pre-formatted to FAT 32.  Folder copied to pen "$systemupdate" but on restart the console just doesn't see it.

CD or DVD on restart the dash board just shows the disc as being of 'mixed content' and fails to read it.

 

Question Info


Last updated July 4, 2018 Views 83 Applies to:

Hi there,

 

Did you try to clear the console cache?

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Greetings,

When the xbox tells you an update is needed, but the update will not complete properly, there are four reasons this can happen:

1. There are some corrupted files on your harddrive or your harddrive does not have enough space left.

or

2. There are some previous downloads stuck in your download queue.  

or

3. There are some settings in  your router that are blocking the download.

First try to fix number 1:    

Look at the contents of your harddrive and delete any files marked as corrupt. Then whether you find any or not,  run the hard drive maintenance routine.

Harddrive cache clearing.  If there is not enough space, delete some demos or other files you no longer need. Try clearing the Xbox 360 Hard Drive cache.

http://support.xbox.com/en-CA/xbox-360/settings-and-initial-setup/clear-system-cache

With the Xbox 360 Hard Drive attached to the console, follow these steps:

a.  Locate the System section of the Xbox 360 Dashboard.  

b.  Select Memory, select Hard Drive, and then press Y to view the device options screen.

c. Select the Clear Cache option

Additional cache clearing

It is possible, that the console has a corrupt update download cache.

You can clear any failed updates by turning off your console, pressing and holding the small synch button next to the Memory Unit slots, and then turning on the console while still keeping the synch button pressed.

This will clear the update cache, and force the Xbox to redownload any failed update again.

To fix number 2:

Clear your download queue on live.xbox.com/.../Queue you can always restart any downloads later.

Fix number 3:

If that does not fix the issue.  You will need to look at your router. If you have a separate router and separate modem, then try connecting your xbox directly to your modem;  just to get the updates.  Once you have the updates, you can connect it back to your router.    You may want to investigate the proper settings for your router to work fully on Xbox Live.

If all else fails:

You can also check the instructions at this site for other ways to install the update:

support.xbox.com/.../system-updates-info

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