Dont bother callng tech or speaking with techs online. THE ISSUE is the update itself. I was even told so by xbox live phone support. Got an error code ending in 2ee2 and it was explained that nothing bad was on my end, but that the error code reflected on the xbox live webpage itself. Someone wants to contest my credibility? Ive tried all steps from clearing cache to resetting network settings. So its not a matter of WHAT, its now a matter of WHY? and WHEN will microsoft address this.