i bought my xbox one in january moving up from my 360 which now regret trading in, because what i have instead is a useless broken piece of. The list of problems is too long for me to name them all. Stop addin new features and fix the damn thing, i cant even turn my xbox off without having to pull the power cable out the back it just stays on and just turning kinect off and on. These problems have got alot worse since i tried to use twitch broadcasting as soon as i try the console will do nothing until i reboot it, wont load games, cant sign out/in , cant even open settings. I am well and truly *** off, was so happy when i got the thing home to only realised that i might as well have bought a mega drive at least that can play games.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

I think Twitch may be the reason your console is no longer fully powering down. I had the same issue.

Do the following:

  • Go to My Games & Apps, go down to Apps and find Twitch.
  • Highlight it and press Menu (button with three lines) and choose Manage App.
  • On the right-hand side you should now see your profile name.
  • Highlight that and again press Menu and select Delete Saved Data.
  • Now uninstall the Twitch app (from where you deleted saved data, move left and click A on the big tile and confirm).
  • You will now want to power cycle* the console completely, which should solve some of your other lingering issues.

This should stop the behaviour where the console is prevented from shutting down.

This should at least make your experience of the new console a little better.

*To do a power cycle, follow these steps: https://support.xbox.com/xbox-one/system/power-cycle-console

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.