I've recently moved to San Francisco, CA, and I am having trouble with Xbox Live at my new place. It can connect to XBox Live just fine, the problem comes when I start playing games and chatting with friends online. The connection will suddenly drop for a split second and then come back. Sometimes this is enough to kill the current game I'm playing, and other times all it does is drop me from my party chat.
I've tried to port forward and enable UPnP settings and it does not help. I do not know what my NAT setting is because when I test the Xbox Live Connection it doesn't say. Instead I press Y and it comes up with this bizarre error message which I tried Googling with zero success:
W: 0000 - 000B
X: 0000 - 000D
Y: 20A8 - 4800
Z: 0000 - 0000
ID: FFFF - FFFF
Here's all other basic information answered, if I haven't already answered it already.
What Country/State/Province do you live in? San Francisco, CA
Modem brand & model number: Dual modem/router combo, Netgear DGND3300
Router brand & model number: Same
Network Connection Type: Wired
If Wireless, what type of encryption are you using?
Things you have tried: Port Forwarding, UPnP, Googling specific error message. I've found others who have had the same error but I never saw a resolution
Is UPnP Enabled? Yes
Is NAT Type Open? I don't know. When I test the Xbox Live setting it does not specify the NAT, it only gives me the weird error message
Any Error Codes you encounter: See above
What type of internet do you have? ADSL2+
Who is your ISP(Internet Service Provider)? Sonic.net (Fusion Broadband)
When you run "Test Xbox LIVE connection" what is the exact message shown on screen?
Aside from the specific error I posted above, all it says is this:
Xbox Live: Connected
As I said before, Xbox Live works just not reliably. I'll be able to play online and chat online for anywhere between 5-30 minutes before it suddenly drops the connection. Most of the time it drops the connection and immediately comes back up, but as I said before this can be enough to drop the game, making playing games online kind of frustrating.
If I knew the problem was with the router I would just buy a new one, but I wanted to check here first and see if anyone could help.