Unresponsive Xbox One

So here I am, got my xbox one for christmas and i've had a few issues.  Had to ultimately get Comcast to come out and get myself a new cable box to enable the Xbox One to pass through correctly because it wouldn't communicate with older tech.  i get that.  After I got that all situated with minimal stress, I've had an issue with the Xbox one that i've been looking for some answers on, and searching the forums hasn't really led to anything.

The issue:

Xbox one will be working in fine order for a matter of days, but on three separate occasions, the Xbox One has become totally unresponsive.  I've only owned and had it running for approximately two weeks.  In other words, voice commands do not work.  Controller commands do not work.  Physical gestures do not work.  just last night, while watching netflix, gestures randomly started appearing onscreen, and I had my hands folded on my chest and tucked into my armpits.  immediately after watching a movie on netflix, the unit was totally frozen, BUT i can power off manually with the button on the front of the unit.  even when powering back up, the unit was unresponsive and did not control the television, cable box and audio amplifier. 

Doing some research, i've learned that i can "power cycle" the Xbox One and get the unit to be back to responsive and full functionality but my real concern is if this is going to be an ongoing problem.  I purchased the 360 when it was initially released, so i think you can't fault my pessimism considering i had my 360 replaced twice because of overheating issues.  

Question:

Is this an issue for a lot of people? is this something that's going to be addressed?  obviously i can see multiple posts on this forum regarding similar issues.  i really don't wanna go through what i went through replacing the 360 and as a loyal customer i'd really like for someone to make me feel better about such a large investment when really, a gaming PC is only a few bucks more and i can fix that myself.  after my 360 experience, i really thought that i'd just commit to PC gaming for the foreseeable future, but when the One came out, microsoft did a nice job swaying my decision and here i am questioning my decision to re-up with microsoft.

Opinion:

what i think is unfortunate, is that microsoft, though promising big things, hasn't really delivered on their end IMO.  Sure, set up was nice and easy.  Sure, it's an upgrade to my 360 which was again starting to falter despite having been replaced.  I thought by carefully reading all instructions prior to setting up the unit and going by the suggested guidelines, i'd have a unit, particularly for over 500.00 that wouldn't have the same issues that i think should be something easily identified by beta testers.  maybe i'm just venting.  maybe i just expect too much from microsoft.  maybe i expect that the headset packaged in the box wouldn't have a loose piece i can hear vibrate while playing.  maybe i expect that an investment like this wouldn't have problems.  maybe that's just too much to ask.  btw,  i love the voice commands.  muting my television so i can using voice commands?  that's just dumb.  kinect doesn't understand me when the tv sound is on.  in some way or another, i have to pick up a remote and that seems to make voice commands all for not.  so really, shoudn't there be some sort of microphone receptor that i can place on the coffee table or something so i can actually peruse my cable with voice commands while the sound is on?  maybe if i could communicate with the console via the aforementioned headset instead of only the kinect?  having played with the console for a few weeks, there's a few pros, but i really feel like there's more cons than pros at this juncture.  last, maybe someone could put into perspective for me the reason that the adapters needed to be changed on the controllers? i mean the logistic reasoning behind this, because really, this just looks to me (and the dozens of friends that also got an Xbox One) like a money grab because obviously i have to buy all new adapters and chargers, etc. 

sincerely,

a devoted, concerned microsoft customer. 

Slzyonlnejerk

 

 

Question Info


Last updated September 25, 2018 Views 64 Applies to:

Slyz....at this point power cycling is your best friend until the OS is patched.  Future fixes are being worked on as we speak.  There are many threads and articles with MS personnel commenting on the various tweaks and fixes that are in the works.

I power cycle mine once per week to keep the software leaks and bugs at bay.

As far as adapters fro controllers.  They are coming but, it doesn't upset me.  I never expect to go from one platform to another and use the same gear.  I don't understand that argument.   Yes we all sunk lots of money into them, but no one should expect them to work.

Keep that power cycling up until the patches come.  trust me, I have both the X1 and PS4 and in my opinion the Xbox One is the next gen system.  Both systems however are having software issues.

Hang in there- it will get better !

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For some reason my Xbox keeps disconnecting from xbox live an controller keeps losing sync don't know what to do please help it does it randomly how to fix ?

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Hey there xPRxKingRico!

Sorry to hear about the disconnecting issue! If you haven't already, go ahead and post a new thread with any details you have and troubleshooting steps you have tried. That way the community can provide support tailored specifically to you! :D

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