unrecoverable gametag

Everytime i try to recover my gamertag to another xbox 360 it errors out and i would like to know what causes this and how i can fix it

 

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Last updated July 5, 2018 Views 3 Applies to:

Hi there. What error message do you receive when trying to download your profile on another console? Have you tried clearing the update cache on "said" console before downloading your profile? If not, try that.

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Just a thought.... you could clear cache and delete another profile that is stored on the console.  Try to re-download THAT profile and if it works, try yours.... if it works for another profile, but not yours then you know it is something that needs to be escalated to Xbox Support and you should call 1-800-4-MY-XBOX.

Solution 1: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 2: Delete the profile that’s stored on your Xbox console and download your profile again

To delete the profile that’s stored on your Xbox console:

  1. Go to Settings and select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. (This deletes the profile but leaves saved games and achievements.)

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