Unknown error whilst trying to purchase Xbox Live

I've been trying to (re)purchase Xbox Live Gold, after the card I was using to pay for it got cancelled. The issue is, when I get to the payment thing, it comes up with 'an error occurred' and gives me the following error code:

Purchase-Billing-9043
3d4f2496-39c2-4884-ace1-1b0bb8acd6ac
I've looked it up and there are literally no results that correspond with this error code, so what do I do? I've tried 2 different cards for payment.
 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Cool error :/

Did you try removing all the cards attached to your profile then doing it over?

or try going to the hard drive(System Settings>Memory>Hard Drive) and hit Y.  Then you clear the cache and reboot the 360.

if these steps dont help you might need to call support :( I hope you get it fixed

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