Universal media remote (original white one) does not work with new style 360

purchased the original universal media remote and it does not operate with my 360. The lights on the remote Turn on and the Xbox button brings up the menu but none of the other burns seem to do anything. Any help?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hello,

Thanks for the support message.

If the buttons are not working for your remote, please follow these steps below.

  • Check for interference. Remove any objects that may block the infrared port on the remote or on the console. This includes metallic or metallic-painted faceplates on the console.
  • If the infrared port on the faceplate is damaged, replace the faceplate.
  • Put new batteries in the remote control to determine whether the behavior is caused by weak batteries. Remove the batteries from the remote control, press each button two times, and then replace the batteries.

More information on your issue:
Xbox 360 Universal Media Remote
How to troubleshoot your Xbox 360 Universal Media Remote


Should you have any other concerns, feel free to post back.

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I have the same problem... The solution doesnt work

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