Please could somebody contact me asap. I have spent time talking to customer services, live chats to microsoft and ambassdors and they all tell me the same thing - that i have to talk to you with my issues. But how can i get anywhere if you don't reply????? I feel like somebody has broken into my home taken the xbox and stole £100's from me!!!!!! Your welcome to come to my house see that me don't have the ability to modify anything, have no interest in others logins and don't have a clue what a glitch is!! We've told you where the weapons where from - not knowing they where modified!!! and my son was harrassed on the game to give these people duplicates of his weapons!!!! Is there anyway we could get a smaller suspension? can you credit me back some of the money i have spent on microsoft points? i just paid for his membershp also - which runs out in a year, I spent £8.50 last wednesday on microsoft points and less than a hour later my son was banned??? If we can't have a smaller ban, can we open a new profile? is the console banned? can we transfers any of the downloads to the new profile? do i need to change my credit card?do we need to buy a new xbox? A little advice would be nice = ) Also in my first message i mentioned my son was being bullied this is because his dad died of cancer at xmas ..... how do you people sleep at night?