So on Oct 28th my account was hacked and migrated to Colombia. I immediately disputed the charge with my credit card. After waiting 38 days I get a letter from my credit card company with documentation where Microsoft says I DID MAKE THE CHARGE. I am beyond pi$$ed now. Not only do you allow my account to be accessed but you now deny my chargeback. Microsoft took time to fill out the form provided by my CC company and include the screenshots of where the hacker charged my credit card. MICROSOFT ARE YOU KIDDING ME? I've been patient, I've been pretty silent, but now I'm must plain mad.