So I had someone somehow get ahold of my login information, and buy $70 worth of microsoft points and buy rift or something like that on my account on november 8th. So I call up microsoft and get a UA started and they told me it would take 25 days. I contacted my bank and did get the $70 back into my account from my bank, but the xbox live account was still under investigation.
On december 2nd, xbox called up to verify that my console id and serial number was correct, and that was that. They told me I would get a call in like a week. I didn't get any call, and when I called up xbox live, they told me that the UA was redone on the 2nd, and now that is why it is taking so long. Why would they redo the whole investigation because of just rechecking my console ID and such?
So I also ran out of xbox live, and I can not purchase any more, and can not use a prepaid card to get any xbox live. I also missed out on a deal from bing for a free month of xbox live. I called microsoft up again today, and they were completely unhelpful, and told me to post on the forums to have some one answer me to why my account is under investigation for so long, what's going on, and what I can do to get xbox live. They told me to make a new account for a while and buy xbox live for it.