Unauthorized Access reported on 09/03/11 and still no resolution...

I reported an Unauthorized Access and Purchase of MS Points on September 3 this past month and have still had no resolution from the UA Investigation team.

I just got off the phone with 800-4MYXBOX and the rep told that because I wasn't asked for an alternate e-mail address until 9/28 or 10/1 (the date changed a couple times during our conversation), that basically the UA investigation has to start all over again and that I would have to wait some more.

The whole crazy thing about this is that I was able to regain control of my Live account the day that the UA occurred and I was able to lock it down with a new password and new secret question BEFORE I called into report the issue and I still have no resolution to this problem.

Everytime I call in to check on the status of the UA Investigation I get the same story.  Wait the 25 days.  Well, now it's been 27 days and now I hear that it could be another 25 days because 800-4MYXBOX didn't ask me for an alternate e-mail address when I reported the problem.

Who do I need to call and talk to to resolve this issue.  I've been a paying Gold customer for a LONG time, and I'm getting sick and tired of getting the run around from you guys.

Who do I need to call or which executive do I need to start writing long winded and vituperatively accented letters to?

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

I'm sorry, but you actually consider that to be an answer?  Have patience?  That's just a mite bit ridiculous don't you think?

If Blizzard Entertainment can get me my account unhacked and items restored to me in less than a day, I would think that Microsoft would have the ability to do something similar.

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I'm sorry for the frustration. It sounds like they have the necessary information now. We thank you for your patience during this investigation.

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