unauthorized access of my account

i was told to make this post by a customer support rep so that way i could get updated on the status of the case. my account is being accessed daily by another console.

 

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Last updated July 5, 2018 Views 4 Applies to:

If you think your account is being used by someone else, go to login.live.com and reset your password. Make sure you update the new security proofs. Viola! No more gt being used on another console.

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A note: Whoever told you to get more info here is incorrect.

We have no access to any of that information.

Other than a handful of Official Xbox Support Agents, we are all just gamers ourselves, signed up to help with any wisdom and info we've learned in our own gaming journeys.

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If you have contacted support and opened an unauthorized access case, you will hear the results when they are finished with the investigation. Your account should be frozen while the investigation is in progress. If your account is still active, then there is not likely an open investigation going on.

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