Unauthorized Access Investigation

I was in the processing of moving into a new home on Aug 15th. I had my consoles boxed up for about a week and had not been on my xbox for a few month. I received two emails on the night of Aug 15th confirming my purchase of 4000 point and 6000 microsoft points. Seeing that my console was still boxed and I didn't have internet set up yet; I knew it wasn't me. I immediately called care in opened up a case. I was also given the 20-30 day timeframe. Fortunately I was immediately refunded for the 6000 point purchase, because it triggered their automatic fraud system, but the 4000 point      purchase still was allowed by xbox. I wanted for about 2 weeks and then received an email from xbox congratulating me on the fact that they found no proof of my account being tampered with, so they would not be refunding me the remainder of my money. I have been on the phone with customer care ever since trying to get them to re-investigate, because I know it wasn't me who made the purchases. I have basically been told that I'm basically out of luck and that if the thief got a hold of my profile and then made the purchases from a computer instead of from his console then there is no way for xbox to track it so I'm just out of luck. I'm very disappointed with this situation and how it has been handled. I use to be a huge fan of xbox but they have been continually ripping me off and causing me to lose money. I am a multi-console household, and at this point Xbox is about to lose a customer completely to Sony. And I was really looking forward to playing Modern Warfare 3 on my Xbox. It was fun while it lasted xbox.

 

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Last updated July 5, 2018 Views 8 Applies to:

I had a similar issue and just contacted my credit card company to dispute the charge.

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I feel your pain.  Microsoft is giving me the *** around too.  Account was hacked in July and its october already and all I hear is they are investigating it.  Charged $90 in points and stole an account I had since the 360 came out.  About 30,000 gamer score and 1600 points I had on the account gone.  All they can tell me is they are investigating it. Over 4 months now.

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I'm just going to throw something out there in the hope people will read it and take heed.

This "threat" to go to the PS3/Sony that people insist on putting at the end of every post, in short we don't care if you go. The threat has no weight to it and you're certainly not going to find people bending over backward to appease you at the smallest hint of going over to the competition. Likewise the PSN hack over the summer was international news and the only people who didn't hear about it were inhabitants of a small Pacific island that only discovered fire last month. Hence saying "this would never happen on Sony's watch" or words to that effect will be met with derision and apathy.

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