So, from what I've heard, this seems all too common. I had unauthorized access in December and an investigation was started. I had been told the process takes up to 25 days to resolve, with the average being 16 days. I had received a call on January 8th because there was another issue, and I was told it would take 7-10 business days from that date (I made sure it wasn't being added to the 25). Ten business days pass, I hear nothing. So I wait until 35 business days pass from the date of the investigation. Still nothing. I call a few days later, and they tell me they will contact the investigation team and I will hear back within 4 business days. Today, 5 business days later, I have still heard nothing. So I call again. Now they say 7-10 more business days and there is no way I can contact the so called "investigation team" which I am not entirely sure even exists at this point.
How many more times is this going to occur before they give me an accurate time frame, or better yet, return my account? Let's be honest, the chances of my account being fixed in 7-10 days based on past time frames Ive been given is.... well, zero percent. Giving me 30 free days of live and holding my account for 60 doesn't really seem to make sense, as I'm currently paying for a service that I can't even use. Does anyone have any suggestions who has gone through this before? I was hoping to have it back by next week, as Spring break starts this Friday and I can't go anywhere since I have a few prior obligations, so having my Xbox around on those lazy days would be nice. This is getting a bit exhausting.