I have been through Xbox Support on the phone numerous times, but since no one can directly contact the Investigations Team, I have no idea what the status of my support request is. I originally called Xbox Support on 09/10/2011 and the investigation was opened the same day. My account had been hijacked (even though no one knew my password and it was DIFFERENT than passwords used elsewhere), points purchased, points spend and then my region changed to Russia. I was told the standard 25 day script and that was that. I had called a few times in the following 25 days, but I was told there was no new information and that I had to wait. 26 days later I received an e-mail from Xbox Support that stated the following: "Your report of an unauthorized access to your Xbox LIVE account has been reviewed by our fraud investigations team. However, there is a delay in processing your request, so we're sending you a free, 30-day Xbox LIVE membership code that you can use to create a new, temporary account." Calling Xbox Support again yielded no new information other than "wait". On 10/20/2011 I called Xbox Support yet again to see if anything new had changed and was told that "because of export laws" region changes to Russia take however long they take. I was invited to call my congressman because maybe that would speed things along. It is now 45 days with no real information on the process of restoring my account to me and I find it unacceptable. I tried to PM Mister Gwyther yesterday, but it seems I have to make a post here first. Fine, I'll complain publicly if that's what they want. Someone please look into this issue and give me some clue as to how long this is going to continue.
Oh, as to that free 30-day gold membership for a new, temporary account... really? I get to create a new account that does not have access to my game saves or achievements or gamerscore? I want MY account back, thank you very much.