Unauthorised access question

My account recently got stolen by a person I did know from school, he managed to guess my security question right. During the time he was in possession of my account he did a FIFA 14 duplication glitch, this got me permanently banned, because I had no knowledge of this I shouldn't be heeled responsible for it.my question Would it be worth the time ringing xbox support and telling them about my case hoping they will unban my account or if not would be able to scrap the name so I can use it on a different account?
 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Hello,

Microsoft has nothing to do with FIFA 14, this is controlled by EA. If you wish to speak with EA about the ban you have in FIFA 14 then you'd want to contact them here.

If your account itself is banned from Xbox LIVE as a whole then you'd need to contact phone support and start an unauthorized use ticket. You can do so by visiting this page here

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.