Unauthorised Access Investigation Process

How do Microsoft's UAI's actually work. Makes me disheartened to see that people's accounts who have only been offline for a short time having them back within two weeks whilst mine's been going on for seven. No offense to people this has happened to, it's good that your accounts are sorted.

I'm guessing that it's random or something, unless Microsoft secretly hates me haha.

 

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Last updated July 4, 2018 Views 5 Applies to:

Its just how long it take depending on what has happened to the account and the extent of the damage the UA caused.

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I have yet to see anyone get their accounts back.

I feel your pain. I'm in the same situation it's been 4 months and counting.

Since July 10th. I have never been told that my info wasn't taken down correctly or anything like that though.

I spoke to a supervisor last week and was told I should hear something in 3 to 5 days. Still nothing as of today.

I have only since then received an email in regards to XboxLive Rewards and that's it. Nothing with the investigation.

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Taking away the region swap online helps a lot with this.

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Doesn't help us who have already been attacked.

To think I thought I had nothing to worry about being on pre-paid.

Thinking it was XboxLive and that I mostly play single player games. That and that I never give my info out to anyone.

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