As others have been experiencing my account was "Suspended" because I cancelled the card associated with it and I need to update my payment options to get back online. I've tried updating through the xbox to a new card and my paypal account, I tried through the website but the payment option section crashes every time you try and enter it. I even bought a xbox live gold code for 12 months and if I try and enter it on the website it tells me the service is currently unavailable and when I try through the xbox I get this error message "80169d3a" (which as an unrelated note I tried entering into xbox.com/errorhelp but the site doesn't load it). I've spoken on the phone to support but they were as incompetent as ever and offered me no solution. Microsoft really need to sort their ** out because, especially after having already paid for the 12 month card, being sat here unable to use it just annoying.