Unable to update Controller with Stereo Adapter plugged in.

When I plug in my stereo adapter that I just purchased, i get the box that states I need to update my controller.  I follow the steps provided, but continue to get an error stating that there was a problem with the update.

I have removed my battery from my controller, tried all three USB ports on the Xbox One, I have power cycled the system, and I have tried both controllers that I own, but I continue to get the error message when I have the Stereo Adapter plugged in.  When I do not have the adapter plugged in and go through the settings page, I can update my controller without the adapter plugged in.  Even after do this, when I plug in the stereo adapter, I get the box stating I need to update my controller and get the same Issue with the update error.

I have already contacted Xbox tech support via chat, to no avail.  They did advise me that I should post this information on here in hopes to get an update and a resolution for this issue as soon as possible.


Thank you,

Kevin

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I have this same exact problem. One rep says I should replace the controller, another rep told me that the updates were being sent out in waves.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same problem.  I chatted with tech support tonight, they said the adapter is faulty or the controller port is loose or faulty.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That is the lamest thing ever.  Tech Support probably doesn't even have an answer. I'm sure the higher tiers of their tech support are test and trying to find out what the issue is. Your talking to minimal knowledge people who are reading off a card. I'm put everything on the fact these people are reading from a script. I personally wouldn't go out and buy a new controller.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Its the adapter, tried multiple controllers on two different consoles

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I also have this issue. Exactly the same.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yup same here. God wouldn't it be great if Microsoft would ship out something that would work?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.