When I plug in my stereo adapter that I just purchased, i get the box that states I need to update my controller. I follow the steps provided, but continue to get an error stating that there was a problem with the update.
I have removed my battery from my controller, tried all three USB ports on the Xbox One, I have power cycled the system, and I have tried both controllers that I own, but I continue to get the error message when I have the Stereo Adapter plugged in. When I do not have the adapter plugged in and go through the settings page, I can update my controller without the adapter plugged in. Even after do this, when I plug in the stereo adapter, I get the box stating I need to update my controller and get the same Issue with the update error.
I have already contacted Xbox tech support via chat, to no avail. They did advise me that I should post this information on here in hopes to get an update and a resolution for this issue as soon as possible.