So we've had the Xbox One for 2 days and everything was working fine. I played all day Saturday on the One, and some yesterday. Then I signed into my profile on our old 360, played that for a while, and when I went to sign back into the One it won't recognize my password. tried entering it over and over...tried to reset the password twice. Password would be able to be reset online but the One is still not recognizing it. i can still log into my account on Xbox.com, and my profile on the 360. Spent a half hour on the phone with support and he had to refer it to some "Team"...and said it would be 2 days until I hear something. Cannot understand how I am able to log on online, on the 360, and my Dad can use his profile on the One...but I can't !!!
Any help would be great!!