Unable to send messages to my friend / Grayed out

Hello everyone,

As I said in the title of this topic, I can't send messages to my friends... The button "Send message" is grayed out. My friends kept sending messages but when I try to reply them it's impossible because it's grayed out and I can't click on it. I tried to log out and log in but it's still doesn't work. It seems that on the Xbox website I can send them messages but not through the console... In another hand, I can send them game invitations and they can join my party and stuff. I check into the privacy stuf and it's set to Adult.

If someone have a solution to this issue, it'll be great from you to help me.

Regards, 

 

Question Info


Last updated July 4, 2018 Views 259 Applies to:

Hey ASAP PJ,

I'm sorry to hear about the "Messaging" issue.

Could you try the following:

  1. Delete your profile (profile only, NOT profile and all items)
  2. Clear the System Cache twice
  3. Restart your console
  4. Re-download your profile
Let us know if this fixed the issue =)

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I am having this issue as well. Did the process you suggested, did not help.

Also I'm not getting any voices in games.

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Are you trying to send a voice message from Xbox 360 to Xbox One or vice versa? Voice (Party Chat or Messages) are not cross-platform compatible, but text messages are cross-platform compatible. So if you were trying to send a voice message (on the console) and couldn't but then you could send a text message (on the xbox.com site) this is why. This was left this way due to architecture and technical reasons. If this is not the case please let us know any additional details. Thank you,

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No cross platform messages. Currently I'm play COD Ghost and all the icons for voice have an x beside it. I've tried to toggle mute with no success. I've tried to put voice out through just headphone, speakers and both with no success.

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hello xbox live i wanna know u guys disable me from sending messege to my friends it saying i did something wrong an i didn't can i plz be able to messege my friends to ask to see if i can play with them on warframe i can't even send messege on there either u disable it all form me why when i anit the one sending bad messege out to people they sending them 2 me. i am the one who shouldn't be disable from sending messege

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Hey there mowery30!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks!

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