Unable to remove payment type due to current transaction on an expired card!

I have a debit card listed on my account that has been expired. Recently I received notice from XBOX Live my account was suspended due to the expiration date of the card. I then proceeded to enter in my new card number (unexpired). At this point I updated my payment method to the new card. I cant play any games online, but it does show my account as GOLD. I then attempted to remove the previous payment type and failed as I received an error as listed in the subject line, except "on an expired card". 

 

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Last updated July 5, 2018 Views 5 Applies to:

You'll need to call support and talk to billing and they can help you get it sorted out.

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