unable to play DVDs

Hi all, hoping someone can shed a bit more light on an issue I've had since bought the console last year.

Basically, the Xbox One does not read any DVD that I own. I have the Blu Ray/DVD player app installed however when I put a DVD in, the console simply does not acknowledge that a disk is in there.

I've read a couple of very old forum posts that never seem to have an answer to the problem. The console plays game disks absolutely fine and oddly enough it will play region free Blu Ray disks, which leads me to believe there is some issue with the region settings perhaps?

I really don't want to be sending the Xbox to Microsoft for repair so I'm wondering if anyone else has experienced this issue - if so please post here to get some awareness on the problem and if you have a fix for this then please don't be shy :)

many thanks



Question Info

Last updated July 4, 2018 Views 14 Applies to:


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.