Unable to move my gamertag to a different Microsoft Account

I have been trying to move my gamertag over to a different Microsoft Account for going on 2 months with no luck,  Every time that I attempt to make the transfer, I receive a generic error message saying that I cannot move the account at this time.

I have had multiple chat support sessions with no luck.  The first support agent told me that I needed to wait 30 days (I have never moved my gamertag before).  I did as told, and after 30 days still had the same issue.  The 2nd chat support agent told me that the issue was that I am trying to move my gamertag over to my email address that is my own domain which is hosted through domains.live.com.  She advised that I needed to move my gamertag over to a different email address then it would free the domain email address so I could move it over again.  I didn't believe this, but gave it a try..... Unfortunately, I wasn't even able to move my gamertag to a different email address (I can't move it to any email address).

Earlier today, I had a phone support agent work with me.  He verified that nothing looked wrong on his end.  He advised that the issue was that my new email address I am trying to move my gamertag to has a hyphen in it so it wouldn't work.  Funny, the other email address I had tried doesn't have a hyphen or any special character.  When he couldn't find a resolution, he advised that I would need to go to the forums as some of the people who monitor the forums actually have more tools than the phone agents have...................

So here I am, and in need of help.

My xbox live membership just renewed.  If I knew this was going to be such a hassle, I would have cancelled.  I need help from someone who can find answers on how to resolve the issue.  I am not willing to have anymore run-around.

Thanks,

Jay

 

Question Info


Last updated July 5, 2018 Views 137 Applies to:
Answer

Are you getting this message? "Sorry, we can't change your Microsoft account right now."

Do you have any currency on your account? If so, one of the requirements I've found to move your gamertag to another Microsoft account is that you need to spend all your currency

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