I have been trying to move my gamertag over to a different Microsoft Account for going on 2 months with no luck, Every time that I attempt to make the transfer, I receive a generic error message saying that I cannot move the account at this time.
I have had multiple chat support sessions with no luck. The first support agent told me that I needed to wait 30 days (I have never moved my gamertag before). I did as told, and after 30 days still had the same issue. The 2nd chat support agent told me that the issue was that I am trying to move my gamertag over to my email address that is my own domain which is hosted through domains.live.com. She advised that I needed to move my gamertag over to a different email address then it would free the domain email address so I could move it over again. I didn't believe this, but gave it a try..... Unfortunately, I wasn't even able to move my gamertag to a different email address (I can't move it to any email address).
Earlier today, I had a phone support agent work with me. He verified that nothing looked wrong on his end. He advised that the issue was that my new email address I am trying to move my gamertag to has a hyphen in it so it wouldn't work. Funny, the other email address I had tried doesn't have a hyphen or any special character. When he couldn't find a resolution, he advised that I would need to go to the forums as some of the people who monitor the forums actually have more tools than the phone agents have...................
So here I am, and in need of help.
My xbox live membership just renewed. If I knew this was going to be such a hassle, I would have cancelled. I need help from someone who can find answers on how to resolve the issue. I am not willing to have anymore run-around.