Last week, I turned on my xbox after a long absence and tried to log into my profile. Xbox live asked me to re-enter my e-mail and password for security verification. After entering this information, I received an error message and was told this information was incorrect. I then went to the xbox.com web site and attempted to sign into my profile there and was also unsuccessful. I then attempted a password reset via e-mail. After receiving the e-mail from MS and following the reset link, I entered a new password. However, I could not sign into the web site or xbox live using this new password. I tried the password reset via e-mail a few more times just to make sure I didn't make a mistake in creating a new password, but was still unable to log in.
I then contacted Xbox chat support and the CSR had me fill out a form with my account information and describing the problem. I had to use an alternate windows live account for this request. A day later, I received a response from Microsoft support with a link to reset my password via e-mail (again). I followed the link provided and tried the password reset once more. The reset procedure seems to work on the web site (I don't receive any error messages), but I still cannot log into Xbox Live or the website using the windows id associated with my real gamertag using the new password.
If it's any help, my xbox live account is 10+ years old was created with a hotmail address. A few years back, I closed the hotmail account and moved this gamertag to gmail account. Despite the changes, I've never had any problems logging in before and I've
renewed my Gold membership every year without any incident.
So, how do I get my xbox to log into my real profile? I'm going to be pretty furious if I lose all my DLC and achievements.