Unable to download day 1 update - Problem with the update

Hi,

I have just received mu XboxOne, plugged it all in, it reported it could connect to the internet, but continously reports that there was a problem with the update. I have tried power cycling to no avail.

What should I do?

 

Question Info


Last updated July 4, 2018 Views 16 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Finally got it going. Had to power cycle it twice.

- Glav

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Wish this worked for me.. 6 power cycles

Microsoft... WHERE ARE YOU?! Day one release and no customer support?!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

still sat on update screen 40 mins later  nothing happening this sucks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yeah power cycle 20 times this is so wrong

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

"We’re preparing for the launch of Xbox One and will be here to assist you on November 22!"

Really?!?!!! Where's the support!!!!??

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yep, this is happening to me too, about 10 power cycles and nothing.

I hope it's something like too many people trying to update at the same time?

Either way, where the hell is the support???

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've managed to get into the console and what not yet the update hasn't finished and I have the original OS build. Where the support team?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Over ten power cycles and tried on two Xbox Ones and I've got nothing. It says there was an error and I can't download the patch and when I try the network connection test it says my connection is good and my consoles are connected to the internet. Phoned my ISP and they have no idea and been Tweeting xbox support since midnight last night and all they've been able to recommend is power cycling.

So I've got over $1500 worth of xbox one equipment sitting on my floor gathering dust and i can use NONE of it.

Meanwhile the US launches have started and thats all the news is talking about.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Australia here. This is occurring for me too. Multiple power cycles, following the power cycle procedure outlined by Microsoft. Connects to internet fine, but then problem with the update every time.

I have 3 red lights on my Kinect, is this normal?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Finally found an article about the issue, seems its being reported a fair bit in Aus and NZ.

www.pcauthority.com.au/.../365174,xbox-one-launch-biggest-australian-launch-ever-but-this-morning-looks-a-little-grim.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.