Unable to connet to Xbox live

I haven't been able to connect to the service for some time now without putting in an hour of effort troubleshooting the thing.

What Country/State/Province do you live in? Canada, Alberta
Modem brand & model number: Motorola SB5101
Router brand & model number: Cisco Linksys EA3500
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal
Things you have tried: Resetting the modem, disabling and re-enabling the UPnP, opening up ports. waiting an hour whilst trying to connect.
Is UPnP Enabled? Yes
Do you have a NAT error? If so, what is your NAT? No
Any Error Codes you encounter: none
Who is your ISP(Internet Service Provider)? Eastlink
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 0021
X: 0000 - F001
Y: 00A8 - 4820
Z: 0000 - 0000
ID: 0006 - 0000
L: 8015 - 1911
Q: 8007 - 0435
T: Wireless
C: 6


Question Info

Last updated July 4, 2018 Views 3 Applies to:


Find solutions to many connection issues, including slow game play, poor performance or lags between actions, pauses during video streaming, and frequent disconnections. Learn how you can improve your wireless signal, maximize your bandwidth, and more.

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