What is going on? I've never ran into any network issues with Xbox Live until tonight. I'm playing Call of Duty: Black Ops 2 and BAM I'm disconnected. I see their are current issues with Xbox live and sign in issues but I have a friend in the same city that I'm in and he's online right now. Now tell me what is going on? Not only am I unable to connect to Xbox Live, but theirs a 3 hour wait to contact customer support over the phone. Microsoft clearly needs better customer support, you need to hire more reps in your call center this is rediculous. Oh then I see I can contact someone through chat as well. Hey that would be great if it worked! All it does is tell me my chat is almost ready and then it says something about the page being encrypted and basically refreshes when I press Okay and does nothing from there. So this is my last line of support I guess seeing as I can't get in contact with anyone from Xbox. What is going on? My Xbox says theirs nothing wrong on my end so can I please get some answers? I like Xbox, I've never had a problem before, but when I can't connect or I have to wait 3 hours in line just to talk to someone who probably isn't going to have a solution for me I get upset. Any answers would be greatly appreciated, thanks.