I've been an xbox live user for close to a year now. A few days ago my xbox live connection stopped working. No idea why.
When I start up my xbox, one of two things happens:
1) It fails to sign into live automatically like it's supposed to.
2) It signs in and shows me how many friends I have online.
If it fails to sign in, I select "Connect to xbox live". It fails to sign in and asks me if I want to do a connection test. More on that to follow.
If it signs in and shows me who's online, I try to connect to Netflix or Hulu or Zune or another app. These all fail with some version of "this service is not available right now".
So, then I try a connection test by going to Settings > Network Settings > (my wireless network) > Test XBOX Live Connection.
This is what happens EVERY TIME I try the test:
It connects to the wireless network fine. It connects to the internet just fine. It tries to connect to Live, then I get the following error message pop up:
There's a problem with your connection. Select More Info for a description of the problem and how you can fix it."
If I select More Info, it advances to another screen that tells me to unplug the power from the router or modem. I've done this. Many, many, many times I've tried resetting and unplugging both the router and the cable modem. Many, many times... many. The point I'm trying to get across is that I've tried this. A lot.
What is the freaking problem?
I've also tried all the steps (including resetting the connection settings to factory defaults) in the connection help wizard found elsewhere on this site. That, needless to say, didn't help either.
Here is the y-button "more info":
W: 0000 - 0021
X: 0000 - F001
Y: 30A8 - 4840
Z: 0000 - 0000
ID FFFF - FFFF
L: 0015 - 10F1
Q: 0015 - 10F1
D: 192.168.1.1, 126.96.36.199
Here is the info your "START HERE" page requested to provide:
I live in Utah, United States.
Router: Asus RT-N12
I don't know the modem model.
My wireless adapter is dark grey.
See above for things I've tried.
I dont know if UPnP is enabled.
No NAT error.
No error codes other than those mentioned above.
ISP is Comcast.
Please help. Thank you,