Unable to connect to Xbox Live after being asked to update security. (Issue code 80048821)

I was on Xbox Live earlier today and everything was working fine, I then tried to connect later in the day and was met with a message to say "We need the e-mail address and password for your Microsoft account so we can check and update the security of your Xbox profile". 

I then followed the screens to fill in my e-mail address and password and that appeared successful as xbox notification noise was heard and a notification to tell me how many of my friends were online appeared. I then clicked the "Next" option and was met with a message saying:

"Sorry, either that's the wrong password, or the e-mail you entered doesn't have an Xbox LIVE membership. Please try again or go to Xbox.com/forgot if you need help. Code: 80048821 "

It was the correct password as I have ever changed it and persist in getting this message, as well as the fact that that e-mail address does have an xbox live membership. I have searched the forums and attempted to shorten my password and use non-alphanumeric characters but with no  success.

Please may you suggest something that may fix this.

Thank you. 

 

Question Info


Last updated July 4, 2018 Views 113 Applies to:

Hi there!  OK, so guessing that this is your main account you're posting with, and it looks like you can sign in to the website properly.  I'm also assuming that you did your password changing on login.live.com or somewhere similar, but I do want to confirm- you COULD change the password when you tried, that just didn't change the error you see, right?  

Let's try this next: please go through all the info on Xbox.com/proofs, that'll make sure that we have all the security info on your account that we need.  Then please head to the Sign In screen on your console and try to redownload this profile entirely using the blank avatar all the way to the right.  Fingers crossed, that'll take care of it! 

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I was having the same problem with connecting to xbox live and when I tried to re download my account I recieved the message "Xbox Live profiles can't be downloaded right now. try again later. 80151011"

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If you see status code 80151011 when you try to sign in to Xbox LIVE, there may be a problem with your profile.

To resolve this issue, try the following solutions.

Solution 1: Verify your Microsoft account security information

Follow these steps:

Visit Microsoft account. If you forgot your password or it doesn’t work, reset your password.

Click Edit security info.

Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.

Sign out of your Microsoft account, and then sign in again.

Try to sign in to Xbox LIVE again.

Solution 2: Clear the system cache

Press the Guide button on your controller.

Go to settings and select System Settings.

Select Storage or Memory.

Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

Solution 3: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:

Plug the USB flash drive into your console.

Go to settings and select Storage.

Select All Devices.

Select Profiles, and then select your gamer profile.

Select Move.

Select the Memory Unit that you want to move your profile to.

Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.

Remove the Memory Unit from your console.

Redownload your profile. For information, see Download, move, or delete your Xbox LIVE profile.

Solution 4: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

Press the Guide button, and then select Turn Off Console.

Turn on your Xbox 360 console.

Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.

Solution 5: Delete and then redownload system updates

To delete and then redownload the system updates, follow these steps.

Note These steps delete system updates that are installed on your Xbox console.

If necessary, follow the steps in the Move and then redownload your Xbox LIVE profile section (Solution 3, above) to move your Xbox LIVE profile.

Press the Guide button, and then select Xbox Home.

Select settings and then System.

Select Storage.

Highlight your storage device (but do not press A to select it).

Press the following buttons:

Left bumper

Right bumper

X button

Left bumper

Right bumper

X button

On the Delete System Update screen, select Yes.

After your Xbox console restarts, select OK to download and install the system update.

After the system update is installed, redownload your Xbox LIVE profile and try to sign in to Xbox LIVE.

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