Unable to connect to LIVE?

I am unable to connect to Xbox Live with my account?  I checked everything and everything is working fine.

 

I took my Xbox to a friends house last night, used it on their wifi no problem, then I hook it back up when I got home and it says:

 

Your connection to Xbox LIVE has been lost.  Please sign in again.

So I test the connection and everything test fine.

 

Help me please!

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Hi scottslater,

 

Can you try and re-download your profile.   Let us know how it goes.

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I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support

support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

 4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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I would if I could... Says its a Corrupted Profile, and it can't delete it for some reason.

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Are you receiving any error codes or messages when attempt to re-download your profile?

 

If you are trying to delete the profile make sure you are signed out of your account when you attempt to delete the corrupted profile, also make sure and choose "Delete Profile Only".  Let us know how it goes

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Do you have a USB flash drive, 4GB-32GB in size? If so, remove your hard drive and plug in the USB flash drive, then prepare the Flash Drive for use as a Memory Unit. http://support.xbox.com/en-US/xbox-360/accessories/usb-flash-drive Then, download your profile to the Memory Unit and see if it solves the problem. Please let us know, either way.

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Well, what I did to fix it was sign out and powered down the xbox.  I then turned it back on and downloaded my profile again from the start up screen.  Now it's not showing an corrupted profiles.  Really wierd.

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