Unable to connect to Live through Windows 8 laptop with USB wireless broadband modem

What Country/State/Province do you live in? Graz, Austria
Modem brand & model number: Huawei E1820 USB Modem
Things you have tried:  Internet Connection is shared, have under properties everything apart from Remote Desktop checked, all 3 (Laptop, Xbox360s, Internet Connection) restarted multiple times.

Modem is a USB stick from a cellphone company (3), wireless broadband. Under Windows 7 I never experienced any connection issues, and as far as I can see when I compare the two systems, everything that was enabled on 7 is also active on 8.

Xbox360s is connected to my Toshiba Satellite C850-1JV laptop through a standard Cat5e Crossover Ethernet cable. Network connection checks out when I run the Connection Test, under 'More Info' it recommends resetting my router/modem (Internet Error, unplug 30 secs etc). I am able to browse the Internet on the laptop.

Is UPnP Enabled? Yes/no/Unknown To the best of my knowledge, yes
Who is your ISP(Internet Service Provider)? 3Austria
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000-000B
X: 0600-F001
Y: 0000-0000
Z: 0000-0000
ID: 0004-0000
L: 0015-10F1
Q: 8007-0435
T: Wired

 

Question Info


Last updated July 4, 2018 Views 53 Applies to:

Hi there!  Wireless broadband is definitely not a kind of connection we suggest at LIVE, at the best of time it's prone to low speeds and frequent disconnects.  Little blips like that can be fine when just surfing, but really tough to game with. We can do some troubleshooting with your broadband, but it may just not be possible to get a good connection there.  Have you tried entirely restarting that computer and unplugging/reinstalling the wireless adapter?

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I never experienced any problems with Windows 7, no noticable connection lag or drops with exactly the same setup. Only difference now is the laptop and Windows version. Unfortunately the W7 laptop is no longer available to me...

Have tried both of your suggestions before I first initiated contact, hasn't helped the second time.

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Okay, thanks for the extra info, and thanks for trying! As Miss Ermine mentioned, in most cases, a cellular connection can cause issues with connecting to Xbox LIVE, and unfortunately they are often less configurable. However, we'll do our best to get you going with what you have. :) According to the status codes you sent, the console is reporting that it's there is unfortunately some packet loss creating the issue. As the operating system itself shouldn't be causing the issue, I'm wondering if there may be an issue with the laptop itself. Do you happen to have a friend with a Xbox 360 console? Would you be able to test your new laptop along with another console if so?

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Unfortunately, not anyone that has time in the coming week... Or that lives in this country!

I was able to borrow the W7 laptop for the weekend, however. Results from today as follows;

Using the W7 system, I was able to connect to Live as normal. No issues.

W8, still nothing.

So I connected the laptops together.

Both systems set with Internet Sharing active. Both stated a 'limited connectivity' status for the network, so I ran the Wizard. The problem that it came up with was DHCP not enabled for Ethernet. After an auto-fix, and with the modem in the W7 system, both laptops were able to access the internet.

However, when the modem is in the W8 system, the W7 is unable to access Internet.

I set the system up again with W8/Xbox360s

Again, I ran the Wizard, and this time it told me on the W8 system that:

"Ethernet" doesn't have a valid IP configuration.

Error report (if it helps? Maybe there's something in there that helps you guys...)

==========================

PrintWindows Network Diagnostics Publisher details

Issues found

"Ethernet" doesn't have a valid IP configuration"Ethernet" doesn't have a valid IP configuration Not fixed Not Fixed

Investigate router or broadband modem issues Failed

Reset the "Ethernet" adapter Completed

Issues found Detection details

6 "Ethernet" doesn't have a valid IP configuration Not fixed Not Fixed

Investigate router or broadband modem issues Failed

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. Once all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back in to the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.

Reset the "Ethernet" adapter Completed

This can sometimes resolve an intermittent problem.

InformationalNetwork Diagnostics Log

File Name:  620A23DB-6933-4489-B961-0315EE6D2EFB.Repair.1.etl

Detection details Expand

InformationalDiagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Ethernet driver information:

  Description . . . . . . . . . . : Realtek PCIe FE Family Controller

  Manufacturer  . . . . . . . . . : Realtek

  Provider  . . . . . . . . . . . : Realtek

  Version   . . . . . . . . . . . : 8.3.730.2012

  Inf File Name . . . . . . . . . : C:\windows\INF\oem10.inf

  Inf File Date . . . . . . . . . : Montag, 30. Juli 2012  21:53:00

  Section Name  . . . . . . . . . : RTL8105.ndi

  Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8136&rev_05

  Instance Status Flags . . . . . : 0x180200a

  Device Manager Status Code  . . : 0

  IfType  . . . . . . . . . . . . : 6

  Physical Media Type . . . . . . : 14

InformationalNetwork Diagnostics Log

File Name:  620A23DB-6933-4489-B961-0315EE6D2EFB.Diagnose.0.etl

InformationalOther Networking Configuration and Logs

File Name:  NetworkConfiguration.cab

Collection information

Computer Name:  DAVIDSLAPTOP

Windows Version: 6.2

Architecture: x64

Time: 12 January 2013 19:33:51

Publisher details Expand

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version: 1.0

Publisher: Microsoft Windows

==========================

Is this something I can fix myself? Or does it look like I need to get in contact with Toshiba?

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Hmm, to be honest, I'd contact Toshiba or your ISP.  There's something in how your computer is communicating with that network, and they'll be the best ones to understand exactly what's up.

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OK, Toshiba says the problem's with Xbox, Xbox says the problem is with Toshiba.

CAN SOMEBODY PLEASE GIVE ME AN ANSWER?!

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