Hi all, I have a bit of a weird problem. Hope somebody here can help.
I used to pay my sons xbox live monthly via debit order on my credit card, but a long time ago he stopped playing on that account and created a new account using those 3 month subscription vouchers/code cards. Now it's been about a year that microsoft have been deducting money off my account every month for this xbox account that is no longer used, not their fault, my fault for not cancelling, but anyway.
I sent an email to them and they told me they don't deal with billing enquiries via email, so I phoned them (spoke to SAM) and they were unable to help me as they couldn't find any information about the account, they tried the gamertag, email address, credit card number and phone number but apparently none of them exist on their system, yet every month they are taking £5.99 from my account, yet they can't find that account on their system.
So what do I do now? I've emailed and phoned and they can't find anything. How do I stop them from taking money every month?
I can't sign into the windows live account either as he deleted that when he created the new gamertag.
Here is a screenshot of my bank account