Unable to cancel credit card

My account shows that my automatic renewal is off and I don't have any other outstanding payments but when I try to debit my credit card it tells me that I have outstanding payments.  When I phone Microsoft there is over a 10  minute wait, why won't the website let me do what I want to?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there! Can you clarify what you mean by "debit my credit card"? Are you trying to purchase something on the Marketplace? What are you trying to purchase and what is the exact error message/code you are seeing? Thanks!

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If as your title states you are trying to cancel your credit card you will have to call support to have it removed.  However, be aware that you will need to wait until you revert to silver to remove it.

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hello

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You do not need to be Silver to remove credit cards from accounts. If the subscription has a payment method registered to it, it will need to be cancelled or expire first before you can remove it. However any cards not attached can be removed. You could just use the Webchat service which is 24/7 if you wish to remove your card.

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