Unable to call Live Support on weekdays. Solution?

Hi, I am now currently serving the army and is having alot of restrictions and one of them is difficulty to make a call before 9PM on weekdays. I am unable to call the 800-4MY-XBOX because it just cant get thru saying the number dont exists. I found the local number for my country but it is only avaliable during weekdays.

How am I going to solve this problem? I do not wish for Microsoft to bill me as I do not want to continue my Gold subscription!!!!

Thanks.

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hi,

I am not sure there is any other way to cancel your gold subscription than to phone them. You could try turning auto-renewal off, but a lot of people have problems with it.

Is there no-one back home that could phone Microsoft on your behalf? I'm afraid I can't be more help.

Someone should be along soon to help you more.

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You could do as mart3ndo said and have someone back home call and take care of your account.

When they call they will most likely need to know 

  • The phone number associated with the account
  • Your name
  • The answer to your secret question
  • The last 4 digits of the credit card associated with your account.
I would suggest getting that information together and let a friend or family know so that they can call and request auto-renewal off as mart3ndo suggested. 

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Pretty sure customer support is open until 1am.

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