Unable to add Family to Family Gold Pack

I have just purchased a Gold Family Pack. When I go to Settings - Family there is not an option to add family members. What do I do?


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hi, try doing the Xbox Live connection test on your console to refresh your profile, this should then give you the full family pack features.


  • Press the Guide button on your controller (Xbox button in the centre of your controller).
  • Go to Settings and then select System Settings
  • Select Network Settings.
  • Select Your Network Connection
  • Select Test Xbox LIVE Connection.
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