I have been trying to add an account to my family plan. It's for my son and he was already a Gold Member. My other two sons were silver members and they got added fine. When I go to add my last son, a box pops up and says the following:
If you add <son's gamertag> to your Family Gold Pack
- Your Gold Family Pack will be extended for 11 months based on the remaining time on <son's gamertag> membership.
- The new expiration date for your Gold Family Pack will be 4/25/2013
- <son's gamertag> current Gold membership will be canceled and no longer be charged
I click Next at the bottom of that message box, but nothing happens and he doesn't seem to get added. What can I do?