Unable to Access Xbox Live Account

So I'm over 18 and my account should be able to verify this, however when I try to log into XBox live it says that the terms of service were revised in October 2012.  When I attempt to agree to the new terms, it asks me for my parents' permission.  Since I had not yet upgraded myself to an adult (how absurd is that?), I am now in a bind.  Does anybody know how to go about this?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hi Noma!

If you are indeed over 18, you can just upgrade yourself to an adult. Follow the steps below to do so..

  • Sign in to Xbox LIVE by using the account that you want to change.
  • Go to Settings, and then select Account.
  • Select Promote Child Account


 Let us know how that goes,or if you have any questions. Cheers!

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You have the parental email addresse written down, right? If not, go to the Xbox and try to accept the Terms of Use and it will be shown to you.

1) Take the parental to account.live.com/password/reset for the password reset

2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request to have Microsoft Accounts send you a password reset. It is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3 or you can look up the phone number from the 1st web link in the .sig shown below.

4) Should all THAT fail,

A) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step B/B1/B2 altogether

B) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary

B1) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.

B2) If you are prompted to confirm the email address, please do so.

C) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

D) Then, enter http://go.microsoft.com/fwlink/?LinkID=242792 in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. Do NOT mention Xbox else the Microsoft Accounts folks will drop you like a hot potato. Once you send the email, you should receive a response within a day, the gods willing.

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