Unable to access my primary console account on Xbox.com

Hi,

I haven't used Xbox.com for a while, but when I sign in now I get (this) obsolete account I made when I first got my console. My Xbox auto-signs in with my other primary gamertag, but when I sign in here with the same details I get this old account.

Both were set up using hotmail accounts that I linked to each other, however, I can't sign in using the other address & I was wondering what I can do to have my primary gamertag appear here when I sign in, this account can be deleted, but I need my other gamertag to work both here & on my console with the same log in details, is this possible?

My console auto-signs in with my primary gamertag: Dux Imperium

Thanks

 

Question Info


Last updated July 5, 2018 Views 10 Applies to:

Can you verify that you're attempting to sign in with the correct Windows Live ID by following the instructions here?

If you genuinely have 1 Windows Live ID between two gamertags, I recommend you contact support and have them sort out your issue. 

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You may be signing into the incorrect email or the email is incorrectly spelled.  You will need to call support at 1-800-469-9269 (USA) to verify your account to check the email and then you should be good from there.  This is something that will need to be done by phone because chat may direct you to the phones.

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You can also check your windows live id by signing in to your gamertag on the console, go to account, account security and over to the right it'll show your current windows live id.

 

However, if you know the other email address and know it is one you don't have access to, your only option is a customer support. Probably the Customer Support option. There is also http://answers.microsoft.com.

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