unable to access games saved on harddrive

I recently had my xbox repaired (red ring of death).  When I hooked it back up, I was prompted to re-register and was given a new login name--MainSnailXXXXX.  Since then I have been unable to access games already saved on the hard drive when I used the old login name--TitteringStormXXXX.  My son likes to play Skylanders, but now we are prompted to start all over instead of being able to pick up where we left off.  I also am unable to access the Points I bought as TitteringStorm.  What can I do?


Question Info

Last updated July 5, 2018 Views 0 Applies to:

I'd suggest you contact an Xbox LIVE agent to find the Microsoft Account, the mail address which matches the original gamertag. In the US, that's http://support.xbox.com/en-US/contact-us?xr=footnav#0:5:6 :  Substitute AU for Oz, CA pour la belle Canada, GB for the UK, NZ for Enzedds, und ZA vier Suid-Afrika.

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