Unable to access account

Im posting this for my friend who is unable to get on his account. He had to move and his xbox was lost in the process. No problem just get a new one right? Well he did and when he went to sign in he realized he forgot the email associated with it and basically has had to start anew. Anyone know of a solution? He had a -Blank- amount of games and DLC on his account


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Thank you for helping your friend get back on line!

If he's forgotten the Microsoft Account addresse used to redownload his profile, then I'd suggest he call Option 2 at 1-800-4MY-XBOX in the US et Canada; if he's elsewhere, then use the correct phone numbers from the link listed below. The LIVE agents can ask verification questions and once verified, they can provide the Microsoft Account addresse.

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