Uh oh... that shouldn't have happened.

when i go to manage payment option this comes up, uh oh ..... that shouldn't have happened and im trying to remove my credit card... can any one help me?

 

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Last updated July 5, 2018 Views 9 Applies to:

Maybe something with your browser, but you can also call xbox support at 1-800-4MY-XBOX and just tell them you want to remove your credit card, very easy way of doing it if your computer is acting up.

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I got the same thing when clicking on my account. I am trying to change my payment option from 9.99 monthly, to 59.99 for a year. When I try and do this on my xbox I have problems as well.....

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Very strange that the original poster has an unusual gamertag which is by far impossible containing "-" characters.

But regardless, into removing payment instruments on file, it may be possible to remove payment cards at http://billing.microsoft.com - Although I have never done so, so I don't know if it will work.

Additionally another alternative contact link would be support.xbox.com/contact-us

I won't suggest my answer as I feel Kind uH gave the correct information.

Thanks,

Dan

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